Refuelling and Cleaning

Do I have to pay for petrol?

You get 30 miles free petrol per calendar day. eg. If you have a booking from 2pm Wednesday to 2pm Thursday you get 30 miles free for Wednesday and 30 miles free for Thursday, so 60 miles free in total. After the free miles have been used, we charge 23p per mile.

Bookings of 72 hours or more include unlimited mileage (subject to a fair usage policy of 200 miles per calendar day, and excluding bookings over bank holidays and July/August weekends).

Each car comes with its own fuel card, so you don't have to pay when you fill up - the bill goes straight to us. We just ask that you leave the car with at least a quarter tank of fuel at the end of the booking.

At the end of each journey, we just ask that you leave the car with at least a quarter tank of fuel.

How do I refuel the car?

Use the fuel card provided, which is accepted at all UK petrol stations. If you pay for the fuel yourself, just send, fax or email us the receipt and we'll credit your account.

Pay for it yourself and send, fax or email us the receipt. We'll credit your account accordingly.

Do I have to pay to clean the car?

We'll pay for ordinary car cleaning up to £7.50. You can use your fuel card for this service at any petrol station. We will also compensate you with 1 hour's free driving for your trouble (maximum of 2 cleans per month)

What if I get the inside of the car dirty?

Use the petrol card to buy vacuum tokens at the petrol station. If it's bad, you'll be expected to pay any cleaning costs. We also ask that you inform us if the mess is likely to inconvenience the next user so we can provide an alternative vehicle.

What happens if I leave the car dirty?

If you leave the car in a state inappropriate for the next user, a £25 penalty will be added to your bill.

What if the car is dirty when I pick it up?

We send out a team of people to valet the cars regularly. However, if it is dirty, please inform us immediately so that we can remind the last driver about our cleanliness policy, and get our car valet service out to put it right.

 

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Damage to the cars

What if the car is damaged during the booking?

You must let us know immediately. You can call us from the in-car phone, or on 0845 644 8475.

Will I have to pay for damage?

The cars are covered by fully comprehensive insurance. However, you are responsible for a damage excess, the first part of the cost. This is either £1000, £750, £250 or £0 depending on your driving record and whether you purchase the option to reduce it. We will discuss this with you when you join.

There is a damage surcharge of 9p per mile applicable to members aged 19-24 (withdrawn subject to 2 years' damage free membership).

What if I notice damage when I pick the car up?

Check the Damage Log in the User Manual to make sure it has been noted. If it hasn't, please call us immediately using the vehicle's in-car phone BEFORE you drive away. We hold you responsible for the state of the car at the end of your booking, minus anything you told us about at the beginning.

 

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Insurance

Do I have to pay extra for insurance?

No. The rates include fully comprehensive insurance.

Do I have to pay any excess?

Yes. Members between 25 and 75 years of age are liable for Excess. The standard excess is £750. This may be reduced to zero at a cost of £14.95 per month, or to £250 at a cost of £9.95.

Those between 19 and 24 or over 75 (and with some types of driving convictions - we will discuss these with you when you join) are liable for a higher excess of £1,000. This can be reduced to zero at a cost of £19.95 per month, or to £250 at a cost of £14.95.

Can I reduce the payable excess?

Yes. You can reduce your excess to £0 or £250.

How do I reduce the excess to £0?

For members aged 25 to 75 you can reduce it to £0 by paying £14.95 each month.
For members aged 19 to 24 you can reduce it to £0 by paying £19.95 each month.

How do I reduce the excess to £250?

For members aged 25 to 75 you can reduce it to £9.95 each month.
For members aged 19 to 24 you can reduce it to £14.95 each month.

What does your insurance policy cover me for?

Provided Members fulfil their obligations set out in these Terms and Conditions, they will be covered by fully comprehensive motor insurance when driving a Vehicle.

The insurance policy provides full cover against loss or damage to the Vehicle. No cover, however, is provided for the theft of personal belongings from the Vehicle, nor is any personal accident cover provided. Please note that the insurance policy does not cover damage to a Vehicle's tyres and/or windscreens or windows, or fuel contamination. Members will be fully liable for the cost of any such repairs including replacement parts. By becoming a Member, Streetcar is authorising Members to drive under Streetcar's motor insurance policy. Other personal motor insurance policies will not be valid when Members are using a Streetcar Vehicle.

What if I have my own insurance policy?

When driving a Streetcar you will be covered under our policy rather than your own. Your own policy will not cover our cars.

 

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