Refuelling and Cleaning

Do I have to pay for petrol?

You get thirty miles free petrol per calendar day. eg. If you have a booking from 2pm Wednesday to 2pm Thursday you get 30 miles free for Wednesday and 30 miles free for Thursday, so 60 miles free in total. After the free miles have been used, we charge 23 pence per mile.

Each car comes with its own fuel card, so you don't have to pay when you fill up - the bill comes straight back to Streetcar.

At the end of each journey, we just ask that you leave the car with at least a quarter tank of fuel.

How do I refuel the car?

Use the fuel card from the dashboard, accepted at 99% of petrol stations across the UK.

What if I can't find a petrol station that accepts the fuel card?

Pay for it yourself and send, fax or email us the receipt. We'll credit your account accordingly.

Do I have to pay to clean the car?

We'll pay for ordinary car cleaning up to £7.50. You can use your fuel card for this service at any petrol station. We will also compensate you with 1 hour's free driving for your trouble (maximum of 2 cleans per month)

What if I get the inside of the car dirty?

Use the petrol card to buy vacuum tokens at the petrol station. If it's bad, you'll be expected to pay any cleaning costs. We also ask that you inform us if the mess is likely to inconvenience the next user so we can provide an alternative vehicle.

What happens if I leave the car dirty?

If you leave the car in a state inappropriate for the next user, a £25 penalty will be added to your bill.

What if the car is dirty when I pick it up?

We send out a team of people to valet the cars regularly. However, if it is dirty, please inform us immediately so that we can remind the last driver about our cleanliness policy, and get our car valet service out to put it right.

 

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Damage to the cars

What if the car is damaged during the booking?

You must let us know immediately. You can call us from the in-car phone, or on 0845 644 8475.

Will I have to pay for damage?

The cars are covered by fully comprehensive insurance. However, you are responsible for the "excess" on the insurance, the first part of the cost. This is either £750, £500 or £0 depending on your driving record and whether you purchase the option to reduce it. We will discuss this with you when you join.

What if I notice damage when I pick the car up?

Check the Damage Log in the User's Manual to make sure it has been noted. If it hasn't, please call us immediately using the car's in car phone - BEFORE you drive away. We hold you responsible for the state of the car at the end of your booking, minus anything you told us about at the beginning.

 

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Insurance

Do I have to pay extra for insurance?

No. The rates include fully comprehensive insurance.

Do I have to pay any excess?

Yes. Members between 25 and 75 years of age are liable for the first £500 excess on any claim. Those between 19 and 24 (and with some types of driving convictions - we will discuss these with you when you join) are liable for an additional £250 per claim.

Can I reduce the payable excess?

Yes. You can reduce your excess to £0 or £250.

How do I reduce the excess to £0?

For members aged 25 to 75 you can reduce it to £0 by paying £9.95 each month.
For members aged 19 to 24 you can reduce it to £0 by paying £14.95 each month.

How do I reduce the excess to £250?

For members aged 25 to 75 you can reduce it to £3.95 each month.
For members aged 19 to 24 you can reduce it to £5.95 each month.

What if I have my own insurance policy?

When driving a Streetcar you will be covered under our policy rather than your own. Your own policy will not cover our cars.

 

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