Fleet changes

Why are you changing the number of small cars in your fleet?

We recognise that sometimes you only need a small car. To make our cheapest model of car available to more members we are increasing the number of Polos (or equivalent small car) in our fleet by a factor of 5 in the course of 2010.

Why are you introducing the BMW 1 Series and 3 Series?

Members have told us they want a greater variety of cars, and a luxury car for longer trips and special occasions.

When will they be added to the fleet?

The BMW 1 Series and 3 Series will be introduced to the fleet through 2010.

Where can I find out more information about the cars?

You can read our BMW user guide here, or read more on BMW's website about the 1 Series or 3 Series.

Peak Restrictions

What are Peak Restrictions?

At peak times of the year, some extra value offers are not available.

The 7 day rate and Unlimited Free Fuel offer are not available for bookings which include any part of a bank holiday weekend or weekend in July and August.

How can I tell if my booking qualifies for the 7 day rate or Unlimited Free Fuel offer?

Before you confirm your booking you will be able to view if you have qualified for the 7 day rate or Unlimited Free Fuel offer. Booking cost and fuel tariff will also be detailed in your booking confirmation email. Prices quoted by our Trip Cost Calculator include the effect of these restrictions.

Inexperienced driver charge

Why are you introducing an inexperienced driver charge?

Inexperienced drivers are responsible for a disproportionate number of accidents, so we have an additional charge to reflect this.

Which young drivers are exempt?

Those with a proven history of good driving will be exempt from the young driver premium. Exemptions are available to:

• Those who have had 20 bookings or more with Streetcar and have not caused any damage or had any further points added to their license.

or

• Those who have two years’ no claims history dated within a month of submission.